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Order Processing/Credit Card:

To process your order, we require your name, billing address, phone number, email address, shipping address and credit card information. We use this information solely to process your order and, if any questions should arise, to contact you about your order. In general, we will try to contact you first by email and only if that fails, or if time is critical, will we try to contact you by phone. We share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

Returns:

Our return policy is simple: Your complete satisfaction with all of our merchandise is guaranteed. If you are unhappy with your purchase for any reason, please return the unused portion within 30 days of delivery for a full refund of the purchase price. Please write the reason for your return on the back of your packing slip. Enclose the slip in the carton, wrap the package securely, and send it to the address on the top of your packing slip. If you do not have your packing slip, please include the reason for return and send the package to the following address:

Annies Jellies & Jams - Returns
HC 37 Box 36
Valentine, NE 69201

For your protection, please use UPS or Insured Parcel Post for shipment. If you need to return your item due to error, defects, or damage, please notify us within 3 days of receipt. We will contact you to arrange a pick-up at no charge to you.

Insufficient Funds:

A charge of $20.00 will be added to all orders for insufficient funds.

Availability:

All jellies and jams are subject to availability.  If for some reason we are unable to process your order due to availability of certain jams or jellies we will contact you regarding either a substitution or a refund.  We do not substitute products unless we receive your authorization.

Pricing:

Prices for jellies, jams, and crates are subject to change.  We take every precaution to ensure the pricing you see on our materials is always accurate and up-to-date but sometimes order forms can be outdated/replaced with newer versions.  Our web site allows you to verify the current pricing structure for our products.  

Questions:

If you have any questions about our policies, the practices of our site, or your dealings with us, you can contact:

Annie Kime, President
Annies Jellies & Jams
HC 37 Box 36
Valentine, NE 69201
annie@anniesjellies.com
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Copyright © 1996 Annies Jellies and Jams. All rights reserved.
Reproduction in part or whole without written permission is prohibited.
Revised: December 07, 1999